FAQ

Ordering

Yes, all orders shipped to the USA are shipped at no cost to you, including one-time orders and subscription orders.

Yes, you are able to cancel your subscriptions as any time. In fact, you have full control over your subscriptions and can even add and remove items in case you need to make adjusts each month. Just log in to your account and click on the subscription you would like to modify or cancel.

All orders are shipped via USPS. 99% of orders are shipped out the next business day and should arrive at your door within 3-7 business days. If you received a tracking number but you do not see movement on your package, this is most likely due to an error by USPS. In almost all cases, USPS does not scan the package but it is on its way to its destination. If you don't receive your product within 10 days, please contact us

We currently ship to North America (USA, Canada and Mexico). Free shipping is only offered to the USA, with shipping to Canada and Mexico being a flat rate of $10.00 USD.

Products

Click the help button below to get in touch with our NASM certified customer service agent who can help you navigate our products. As always, it's best practice to speak with your doctor before taking any supplements to ensure they do not conflict with any of your current medications or health issues.

Absolutely! As every good supplement manufacturer should be, our manufacturing facilities are NSF® Certified, GMP certified, and FDA inspected. Our goal is to provide you with the best possible products without compromise.

At this time we do not have protein powder, however, we are currently in development of some brand new blends. Please check back soon for more information or sign up for our weekly newsletter for new product updates.

Returns

Absolutely. We offer a 30-day money back guarantee on all of our products. If you try our products but do not like it for any reason, simply reach out to us so we can start the refund process.

Unopened bottles can be shipped back to our corporate address in California:

Primal Pharm
100 Bayview Cir. #100
Newport Beach, CA 92660

Opened bottles do not need to be sent back.

Still need help? Send us a note.

Contact Us